Returns & Exchanges
At Chandelier, we want your home to glow with perfection, which is why we offer a 30-day return window for all lighting fixtures in their original condition and packaging. If your selection doesn't illuminate your space exactly as planned, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Log into your account or use our guest portal to submit a return request with your order number and the reason for the return.
Package with Care
Carefully disassemble the fixture and place all components, including mounting hardware and crystals, back into the original protective internal packaging.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our artisans inspect the returned item for quality, we will process your full refund or ship your replacement fixture within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing